News

US Airways investigating pornographic tweet sent to complaining customer

US Airways investigating pornographic tweet sent to complaining customer

FLY THE FRIENDLY SKIES: US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways. Photo: Reuters

By Curtis Skinner

(Reuters) – US Airways said it was investigating a pornographic tweet on Tuesday sent on its Twitter account in response to a customer complaint about a flight delay, which went viral on social media.

US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways.

By Tuesday morning, the apology had been retweeted nearly 13,000 times and social media was flooded with jokes and gripes about the image.

Anderson said US Airways, part of American Airlines Group Inc, was investigating the mishap. So far it has determined that the photo was originally posted to its Twitter feed by another user, but was inadvertently included in its response to the customer.

“We apologize for the inappropriate image we recently shared in a Twitter response,” Anderson said in an emailed statement.

“We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future,” he said.

US Airways tweeted the photo to the Twitter alias @ElleRafter, according to an archived image of the tweet, which has since been deleted.

The customer, whose @ElleRafter Twitter page includes the tag line “(Complaining) several times a year since 2009,” did not immediately respond to request for comment.

The @ElleRafter Twitter page’s timeline includes a raft of consumer criticisms, ranging from UPS drivers who failed to knock on the door when dropping off packages, to the restaurant chain Red Robin failing to offer honey mustard, to the Portland Police Department’s lax enforcement of crosswalk safety.

The most recent grievance appeared to be about Sunday evening’s US Airways flight 1787 from Charlotte, North Carolina to Portland, Oregon. According to FlightAware.com, which tracks air traffic, the plane departed about an hour late.

(Reporting by Curtis Skinner; Editing by Barbara Goldberg and James Dalgleish)

Latest Headlines

in Music

Jenny Lewis launches wine brand

Fresh
jennylewis

Bottles of "The Voyager" retail at $29.99 and come with a download coupon for Lewis' new music.

in Entertainment

‘Sharknado 2′ sparks feeding frenzy on Twitter, sets record

Fresh
sharknado

Flying sharks chomping through NYC drew a record audience for Syfy network and became the most tweeted-about TV movie in history.

in Trending, Viral Videos

TODAY’S MUST SEE: Dog brakes

Fresh
dog

Stella the yellow lab wants to keep playing fetch but her hind legs have other plans!

in Lifestyle

Fly Fido to the moon in space send-off for deceased pets

Fresh

A Texas company is offering a unique send off for beloved pets by placing their remains in a capsule and blasting them off into space.

in Entertainment

REVIEW: ‘Get On Up’ won’t let James Brown fans down

Fresh
This image released by Universal Pictures shows Chadwick Boseman, right, and Dan Aykroyd in a scene from "Get On Up."

It ain't braggin' if you back it up, and James Brown, warts and all, was one of the most important musical and cultural figures of the 20th century.